Shipping & Returns Policy

Shipping Costs

Orders below $99.00: Freight is calculated via the shipping calculator in the item (including GST Australia wide)
Orders $99 and over: Freight is FREE  (except bulky orders) (only Regular postage not Express)

Bulky Orders such as tyres:

  • $9.95 for Metro Melbourne,Sydney,Brisbane
  • $25.00 for Outer Suburbs
  • $50.00 for WA & NT

Delivery Times

We dispatch web orders Monday through to Friday; we will make every effort to dispatch your order within 1 working day whenever possible.
(We cannot ship or process orders on weekends or public holidays). Depending on supply at the store and supplier’s warehouses, the item/s shipping time may extended by 2-3 days.

If the items are not in stock we will notify you by email.

We use Australia Post E-parcel for most of our shipping and Startrack Express or Couriers Please, on occasion for bulky items depending on the size.

Ordering Help

If you have any difficulty ordering from this website, feel free to contact us on 03 9351 0055. We can complete your order over the phone if you like.

If you wish to pick up an item, you can phone our store to reserve it, we will notify you when it is ready to collect.

Stock availability

Online stock quantities are updated throughout the day, however in some situations stock may have sold out in store without removing availability online. We reserve the right to decline an order based on lack of stock availability, but we will always get in contact with you!

Considerations

  1. All lead times are in business days and exclude weekends & public holidays.
  2. If you order after 12pm, orders will be processed the following business day.
  3. We are human; sometimes items will be out of stock. If this is an issue, we will always ensure we fix this for you and make your day for the inconvenience.

 

Order hasn't arrived?

If you have placed an order on our website you should have received correspondence via email to the email address you provided. On this communication you will find the shipping consignment number listed on the invoice along with the freight provider’s name. 

Please contact the freight providers directly with your consignment number for assistance with tracking your order.

Australia Post
Website: www.auspost.com.au/track

Startrack Express Couriers
Website: www.startrackexpress.com.au

Couriers Please
Website: www.couriersplease.com.au

 

Exchange and Returns Policy

We must be notified in advance for all returns. We are unable to accept any returns without prior notification. Please contact us on 03 9351 0055 or via email sales@racewaymotorcycles.com.au

The returned item must be in the condition sold to you, un-used and with tags attached (where applicable). Item for exchange must be brand new, never-installed/used, and with full undamaged packaging. 
Special ordered items, spare parts, and/or electronics, cannot be returned unless faulty or not-as-described (no return due to change of mind or wrong fitment).

Upon return, store credit to the full value of the returned items will be given.

 

If you have any questions regarding these terms please call us on (03) 9351 0055 or email at sales@racewaymotorcycles.com.au